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Fintech

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Support

Product Description Generation

Product Description Generation

User-Generated Content Moderation

User-Generated Content Moderation

Natural Language Product Search

Natural Language Product Search

Personalised Product Recommendation

Personalised Product Recommendation

Fraudulent Transaction Detection

Fraudulent Transaction Detection

Image Quality Assesment

Image Quality Assesment

Product Categorisation

Product Categorisation

Product Feature Extraction

Product Feature Extraction

Customer Review Sentiment Analysis

Customer Review Sentiment Analysis

CRM

Ticket Summarisation

This Task automates the categorisation of incoming customer inquiries based on content and urgency. Designed for use by Customer Service Representatives and Support Team Managers, the system performs the following functions:

  • Classifies customer queries into predefined categories

  • Assesses inquiry urgency for prioritisation

  • Identifies key topics and concerns within each inquiry

  • Assigns relevant tags for efficient routing

  • Suggests appropriate departments or specialists for handling


The Task is applicable across various industries, including e-commerce, telecommunications, and financial services. It is designed to integrate with existing customer relationship management (CRM) systems and helpdesk platforms. The template can be adapted to address specific categorisation requirements within an organisation's customer support framework. This customisation allows for tailored efficiency improvements in query handling and escalation processes.

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Example outputs:

[
  {
    "main_category": "Billing",
    "subcategory": "Refund Request",
    "urgency_level": "Medium",
    "key_topics": [
      "Overcharge",
      "Bank statement discrepancy",
      "Refund process"
    ],
    "suggested_department": "Finance",
    "tags": [
      "billing_issue",
      "refund",
      "customer_account"
    ],
    "is_sensitive": false
  },
  {
    "main_category": "Technical Support",
    "subcategory": "Account Access",
    "urgency_level": "High",
    "key_topics": [
      "Login failure",
      "Password reset",
      "Two-factor authentication"
    ],
    "suggested_department": "IT Security",
    "tags": [
      "account_security",
      "login_issue",
      "urgent"
    ],
    "is_sensitive": true
  },
  {
    "main_category": "Product Information",
    "subcategory": "Feature Inquiry",
    "urgency_level": "Low",
    "key_topics": [
      "Product specifications",
      "Compatibility",
      "Upcoming features"
    ],
    "suggested_department": "Product Management",
    "tags": [
      "product_query",
      "feature_request",
      "customer_interest"
    ],
    "is_sensitive": false

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Customer Review Sentiment Analysis

Customer Review Sentiment Analysis