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Lead Scoring

Customer Segmentation Analysis

Customer Churn Predictor

Social Media Sentiment Tracker

Personalised Product Recommendation

Call Transcript Analysis

Customer Feedback Analysis

Brand Voice Consistency Check

Content Generation

RFP Analysis

CRM

Call Transcript Analysis

This AI sales analyst agent task processes sales call transcripts for actionable insights. The task configuration outlines how to:

  • Analyse conversation patterns and successful techniques

  • Identify improvement opportunities in sales approaches

  • Track common objections and resolution strategies

  • Measure key performance indicators and metrics

  • Generate coaching recommendations and best practices


As a modular task, it integrates with CRM systems and call recording platforms, enabling AI agents to execute systematic sales performance analysis within existing sales management workflows. The task specification includes outputs for conversation analysis, performance evaluation, and coaching insights, adaptable across various sales environments and industry contexts. The system continuously learns from successful interactions to refine its analysis capabilities and recommendation accuracy.

Example outputs:

{
  "call_summary": "30-minute call with a potential client discussing our project management software. The sales representative highlighted key features and addressed concerns about integration and pricing.",
  "successful_techniques": [
    "Effective use of open-ended questions to understand client needs",
    "Clear explanation of product benefits with relevant examples",
    "Active listening and mirroring of client's language",
    "Timely provision of social proof through case studies",
    "Smooth transition from features to value proposition"
  ],
  "improvement_areas": [
    "Could have addressed pricing concerns earlier in the conversation",
    "Missed opportunity to upsell additional services",
    "Overuse of technical jargon when explaining integration process",
    "Limited exploration of the client's current pain points",
    "Rushed through the product demo section"
  ],
  "customer_objections": [
    "Concerns about integration with existing systems",
    "Perceived high cost compared to current solution",
    "Worry about team adoption and learning curve",
    "Questions about data security and compliance"
  ],
  "objection_handling": "Good",
  "key_metrics": "{\"talk_listen_ratio\": \"60:40\", \"call_duration\": \"30 minutes\", \"questions_asked\": 8, \"features_mentioned\": 5}",
  "product_highlights": [
    "Customisable dashboard",
    "Real-time collaboration features",
    "Robust reporting capabilities",
    "Mobile app for on-the-go access",
    "API for third-party integrations"
  ],
  "next_steps": [
    "Send detailed pricing proposal",
    "Schedule a technical demo with IT team",
    "Provide case studies from similar industries",
    "Follow up in 3 days to address any additional questions"
  ],
  "sentiment_analysis": "Positive",
  "effectiveness_score": "75"