{
  "feedback_summary": "Analysis of 1000 customer feedback entries across surveys, product reviews, and social media posts. Overall sentiment is positive, with high satisfaction in product quality and customer service. Key areas for improvement include mobile app functionality and pricing transparency.",
  "common_themes": [
    "Product durability",
    "User interface design",
    "Customer service responsiveness",
    "Pricing and value for money",
    "Mobile app functionality",
    "Delivery speed and reliability"
  ],
  "sentiment_analysis": "Positive",
  "sentiment_breakdown": "{\"positive\": \"68%\", \"neutral\": \"22%\", \"negative\": \"10%\"}",
  "strengths": [
    "High product quality and durability",
    "Responsive and helpful customer service",
    "Intuitive user interface on desktop",
    "Wide range of product features",
    "Fast and reliable delivery for most customers"
  ],
  "improvement_areas": [
    "Mobile app stability and feature parity",
    "Clearer pricing structure and transparency",
    "Expanded customer support hours",
    "More detailed product documentation",
    "Streamlined return process"
  ],
  "key_metrics": "{\"average_rating\": 4.2, \"response_rate\": \"95%\", \"nps_score\": 42}",
  "trending_topics": [
    "Request for dark mode in mobile app",
    "Interest in eco-friendly packaging options",
    "Demand for integration with popular productivity tools",
    "Requests for more personalised product recommendations"
  ],
  "customer_suggestions": [
    "Implement a loyalty programme for frequent customers",
    "Offer video tutorials for advanced features",
    "Provide a chat support option for quick queries",
    "Introduce a budget-friendly product tier",
    "Allow customisation of notification settings"
  ],
  "recommended_actions": [
    "Prioritise mobile app improvements in the next development sprint",
    "Review and simplify pricing structure to improve transparency",
    "Develop a comprehensive knowledge base for self-service support",
    "Investigate feasibility of introducing a customer loyalty programme",
    "Conduct user research on potential new integrations with productivity tools"