"response": {
"claim_id": "CLM789012",
"next_steps": "The claims adjuster will review the submitted documents by 2023-10-15 and provide an assessment. Following this, the claims handler will contact you by 2023-10-17 to communicate the assessment outcome and discuss the next steps.",
"claim_stage": "Investigation",
"recent_actions": [
{
"date": "2023-10-01",
"action": "Claim submitted",
"notes": "Policyholder submitted claim via online portal."
},
{
"date": "2023-10-02",
"action": "Claim logged",
"notes": "Claim registered in system and assigned to claims handler John Smith."
},
{
"date": "2023-10-04",
"action": "Initial assessment",
"notes": "Damage confirmed; investigation initiated."
},
{
"date": "2023-10-05",
"action": "Requested additional documents",
"notes": "Requested policyholder provide repair estimates and accident report."
},
{
"date": "2023-10-07",
"action": "Documents received",
"notes": "Policyholder uploaded repair estimates and accident report."
}
],
"claim_status_report": "Claim ID CLM789012 is currently in the Investigation stage. Recent actions include the submission and logging of the claim, initial assessment, request for additional documents, and receipt of these documents. The next steps involve a review by the claims adjuster and subsequent communication with the policyholder.",
"personalised_message": "Dear Jane Doe, we understand that dealing with an auto insurance claim can be stressful. Your claim is currently under investigation, and we have received all necessary documents. Our claims adjuster will review these by 2023-10-15. You can expect a call from your claims handler, John Smith, by 2023-10-17 to discuss the outcome. If you have any questions, feel free to reach out to John at 555-987-6543 or [email protected].",
"estimated_resolution_time": "4 weeks from claim filing"