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Support Ticket Summarisation

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Response Template Generation

Response Template Generation

Ticket Summarisation

Ticket Summarisation

Sentiment Analysis

Sentiment Analysis

Language Detection and Translation

Language Detection and Translation

Response Quality Check

Response Quality Check

Issue Trend Analysis

Issue Trend Analysis

Compliance Analyst

Customer Onboarding Pre-triage

This agentic task pre-screens customer-provided documentation during onboarding - essential for compliance verification and onboarding agents. The task configuration outlines how to:

  • Analyse identification documents for authenticity and completeness

  • Validate alignment between personal information and submitted documentation

  • Detect discrepancies and inconsistencies in application data

  • Evaluate submission suitability for verification processes

  • Generate structured assessment reports with actionable recommendations


As a modular agentic task, it integrates with CRM systems and verification platforms, enabling AI agents to execute systematic pre-screening within existing onboarding workflows. The task specification includes frameworks for identity verification, compliance checking, and feedback generation, adaptable across banking, insurance, and fintech requirements.

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Example outputs:

"response": {
    "output_format": {
      "document_valid": false,
      "verification_status": "Rejected",
      "issues_detected": [
        "Document expired",
        "Passport number format incorrect"
      ],
      "missing_information": [],
      "fraud_indicators": [],
      "next_steps": [
        "Submit a valid, unexpired passport",
        "Ensure passport number follows correct format"
      ],
      "confidence_score": "High",
      "user_feedback": "The submitted passport is expired as of 01 May 2015. Please provide a current, valid passport. Additionally, verify that the passport number is correctly formatted according to official guidelines."

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Support Ticket Summarisation

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