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Support

Support Ticket Summarisation

Support Ticket Summarisation

Response Template Generation

Response Template Generation

Ticket Summarisation

Ticket Summarisation

Sentiment Analysis

Sentiment Analysis

Language Detection and Translation

Language Detection and Translation

Response Quality Check

Response Quality Check

Issue Trend Analysis

Issue Trend Analysis

CRM

Ticket Summarisation

This Task automates the categorisation of incoming customer inquiries based on content and urgency. Designed for use by Customer Service Representatives and Support Team Managers, the system performs the following functions:

  • Classifies customer queries into predefined categories

  • Assesses inquiry urgency for prioritisation

  • Identifies key topics and concerns within each inquiry

  • Assigns relevant tags for efficient routing

  • Suggests appropriate departments or specialists for handling


The Task is applicable across various industries, including e-commerce, telecommunications, and financial services. It is designed to integrate with existing customer relationship management (CRM) systems and helpdesk platforms. The template can be adapted to address specific categorisation requirements within an organisation's customer support framework. This customisation allows for tailored efficiency improvements in query handling and escalation processes.

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Example outputs:

[
  {
    "main_category": "Billing",
    "subcategory": "Refund Request",
    "urgency_level": "Medium",
    "key_topics": [
      "Overcharge",
      "Bank statement discrepancy",
      "Refund process"
    ],
    "suggested_department": "Finance",
    "tags": [
      "billing_issue",
      "refund",
      "customer_account"
    ],
    "is_sensitive": false
  },
  {
    "main_category": "Technical Support",
    "subcategory": "Account Access",
    "urgency_level": "High",
    "key_topics": [
      "Login failure",
      "Password reset",
      "Two-factor authentication"
    ],
    "suggested_department": "IT Security",
    "tags": [
      "account_security",
      "login_issue",
      "urgent"
    ],
    "is_sensitive": true
  },
  {
    "main_category": "Product Information",
    "subcategory": "Feature Inquiry",
    "urgency_level": "Low",
    "key_topics": [
      "Product specifications",
      "Compatibility",
      "Upcoming features"
    ],
    "suggested_department": "Product Management",
    "tags": [
      "product_query",
      "feature_request",
      "customer_interest"
    ],
    "is_sensitive": false

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Response Template Generation

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Sentiment Analysis

Sentiment Analysis