Marketing Analyst
Issue Trend Analysis
This Task automates the process of identifying emerging trends in customer issues to proactively address potential widespread problems. Designed for use by Customer Support Managers, Product Teams, and Quality Assurance departments, the system performs the following functions:
Analyses large volumes of customer support tickets and inquiries
Identifies recurring themes and emerging patterns in customer issues
Quantifies the frequency and severity of identified trends
Tracks the evolution of issues over time to detect emerging problems
Suggests potential root causes and areas for investigation
It is designed to integrate with existing customer support platforms, ticketing systems, and business intelligence tools. The template can be adapted to address specific trend analysis requirements within an organisation's quality management framework. This customisation allows for tailored improvements in issue identification, prioritisation, and resolution processes.
Example outputs: