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Support Ticket Summarisation

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Response Template Generation

Response Template Generation

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Sentiment Analysis

Sentiment Analysis

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Language Detection and Translation

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Response Quality Check

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Issue Trend Analysis

E-commerce Manager

Product Categorisation

This agentic AI task categorises e-commerce products - vital for content management agents. The task configuration outlines how to:

  • Analyse product information for category alignment

  • Assign appropriate taxonomy classifications

  • Generate relevant product tags and attributes

  • Validate category placement accuracy

  • Ensure taxonomy consistency standards


As a modular task, it integrates with inventory and PIM systems, enabling AI agents to execute systematic product categorisation within existing e-commerce workflows. The task specification includes outputs for category assignment, attribute generation, and taxonomy validation, adaptable across various marketplace structures and product types.

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Example outputs:

{
  "main_category": "Electronics",
  "subcategory": "Smart Home Devices",
  "suggested_tags": [
    "smart thermostat",
    "energy-saving",
    "Wi-Fi enabled",
    "mobile app control",
    "voice assistant compatible",
    "HVAC",
    "home automation"
  ],
  "confidence_level": "High",
  "alternative_category": "Home Improvement",
  "categorisation_notes": "The product is primarily an electronic device for smart home control, but it also relates to home improvement due to its HVAC functionality. The main category is chosen as Electronics due to its smart features and connectivity options.",
  "requires_human_review": false

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Support Ticket Summarisation

Support Ticket Summarisation